Introduction

Welcome to a comprehensive discussion on an ITSM certification. ITSM comprises the complete IT activities like encompassing policies, coordination, and integration in the processes. It helps enhance the business efficiency in the IT sector as, after certification, an individual will be able to handle, deliver and plan the IT services. The main aim is to provide good services to customers through a structured process. An ITSM certification ensures that the recipient is well-trained in all the aforementioned processes.

  1. The Accreditation Body
  2. Eligibility requirements
  3. Accredited Training Partner
  4. Exam Format
  5. Career growth and roles post-certification 
  6. Post-examination requirement

1. The Accreditation Body

Many accredited bodies offer the ITSM Certification. One should get certification from identified and known bodies or their affiliates. Many bodies belong to such categories as APMG. Each person has to take a decision wisely while choosing the organization that offers the exam. Some of them also offer both courses and accreditation. Axelos is the governing body for the ITIL effective from 1st January 2014. 

2. Eligibility requirements

There are no such qualifications required for taking the examination or course for the IT service and management. Still, it is essential to have the knowledge and experience in the IT service providing business organization or department. 

No qualification is required, so an individual has to take the proper course to give the exams. They have to prove their knowledge by clearing ISO/ISE 20000. A candidate must possess experience in IT managing organization or with IT auditing. It is important to take the certified examination. If an individual is going for the Foundation Bridge Examination, that person must have V2 and V3 certification from ITIL.

ITIL works on a credit-based system. Its foundation is at 1 and 2 level and intermediate at the 3 and 4 on Bloom’s Taxonomy. It provided 3 credits on choosing a life-cycle stream having five papers. It gives 4 credits on opting for Capability Stream, which has four papers. The MALC provides the five credits at the 5 and 6 on Bloom’s Taxonomy level. In all, for certifying as an ITIL expert, twenty credits will be required by an individual. 

3. Accredited Training Partner

For improving the quality of work in the IT service and management, ITSM certification will be the recognized credent­­­­­­ial for all organizations. It will be proven as an excellent credential while employing in the renowned business organizations and dealing in the day-to-day IT organization, delivery and control for providing service to the customers. It is important for anyone looking for the examination or certification to choose an appropriate training partner.

Post examinations, the successful candidates are awarded with the certifications and have authentication to practice the professionalism at fullest as they are considered the IT service managers. After certification, one is taking a kind of pledge for improving the services and high level of professionalism. After that, no training is required to be performed by the certified holders.   

4. Exam Format

After completion of the training, the candidate is prepared and qualified for giving the exams. The exam can be given either in the form of online or at the examination centre. Either the training provider or Pearson Vue helps in the registration process. There is an examination fee mostly charged by the training providers with the ITSM certification fees or separately. It is obliged to give the ITSM-ISO 20000 exam consist of 40 multiple-choice questions, which are to be completed within sixty minutes based on a closed book examination. The certified holders should get 26 out of 40 means cleared with 65% in the exam. 

5. Career growth and roles post-certification 

ITSM Certification is recognized internationally and assists the people globally to enhance the careers of the IT aspirants. With the help of the certification, an individual can perform various roles such as consultants, product developers, development engineers, application support managers, service assurance managers, and many more. The certification holders are paid up the higher income, mostly $80000 to $90000 per annum, which is pretty high. Many IT jobs require service management certification for higher job roles. 

6. Post-examination requirement

Once the examinations are completed, the certified holders must adhere to the standards of work and continue practising professionalism and preserve the credentials of work. There is no expiry date for the certification, and always consider highly regarded and valued in the job market of IT. One can earn more knowledge and learn by reading and following books on IT Service Management. It also provides the chance of learning advanced certifications to the certified holders. Maintaining, protecting, and preserving the credentials are the most important activities performed by the holders. ­­­­­­­­­­­

Conclusion

Hence, to certify with ITSM certification, one has to follow some simple and important steps. It requires choosing the accredited body from where one can get the certification. It should have experience in the IT sector and clearing exam of ISO/ISE 20000 or ITIL certification. The exam can be scheduled either in the form online or offline. ITSM Certification costs less as compared to the high-paid job roles. Overall, it enhances business productivity.  

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