What is Cluster analysis?

Clustering is the process of breaking down a large population that has a high degree of variation and noise into smaller groups with lower variation. It is a popular data mining activity. In a poll conducted by Kdnuggets, clustering was voted as the 3rd most frequently used data mining technique in 2011. Only decision trees and regression got more votes.

Cluster analysis is an important part of an analyst’s arsenal. One needs to master this technique as it is going to be used often in business situations. Some common applications of clustering are –

Clustering customer behavior data for segmentation
Clustering transaction data for fraud analysis in financial services
Clustering call data to identify unusual patterns
Clustering call-centre data to identify outlier performers (high and low)

Agenda for the clustering session

[youtube]http://www.youtube.com/watch?v=zB181gRwbF8[/youtube]
We recently posted some videos on clustering. Please do let us know if you find them useful.